Question 1

How do I find an in-network provider?

Accepted Answer

Medical: Visit https://www.ibx.com/get-care/find-doctors-and-health-care-providers or the IBX mobile app (download on Apple or Android) to find an in-network doctor.Dental: Visit https://member.sunlifeconnect.com/findadentist/#/ and select PPO Plans and Sun Life Dental Network.Vision: Visit https://www.vsp.com/eye-doctor

Question 2

How do I get a copy of my ID cards?

Accepted Answer

Medical: Login to www.ibx.com. Once logged in, you'll have access to print or download an ID card. You may also call Independence Blue Cross at 1-800-275-2583 to request a new ID card.Dental & Vision: Login to www.sunlife.com. Once logged in, you'll have access to print or download an ID card. You may also call Sun Life at 1-800-786-5433 to request a new ID card.

Question 3

How do I register on the Independence Blue Cross portal?

Accepted Answer

Visit www.ibx.com, click on Login/Register, and follow the prompts using your ID card or personal details (DOB, SSN, Zip) to sign up.

As a member, you can estimate costs, view claims, locate network providers, get prescriptions delivered, and access 24/7 online medical consultations.

Use the IBX mobile app for easy health plan management on your smartphone.

To find an in-network provider or pharmacy,  use the "Find a Doctor" feature on the website  or app, select "Personal Choice PPO" network, update your location, and search by provider name or specialty, even before registration.

Question 4

What is a Coordination of Benefits and how often do I need to complete it?

Accepted Answer

You are required to update your Independence Blue Cross Coordination of Benefits information every year so that they can properly process your claims.

Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed.

Click here for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the Independence Blue Cross portal.

Question 5

How do I use telemedicine?

Accepted Answer

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the Teladoc app. This allows you to speak with a doctor 24/7 by phone, text, or video chat.

Click here to learn more.

Frequently Asked Questions

How do I find an in-network provider?

How do I get a copy of my ID cards?

How do I register on the Independence Blue Cross portal?

What is a Coordination of Benefits and how often do I need to complete it?

How do I use telemedicine?